Customer Testimonials

Absolutely the rudest service department I ever experienced. They scheduled my service 3 weeks out due to parts which was not in there control to be fair. I called the business day before, confirmed I was good to go for the appointment, all was well. It was hard to get a ride so I dropped my car off the evening before. Called the next day in the afternoon because I hadn't heard anything to find the parts were not there. Never called me, nothing. I never raised my voice one time yet the were not apologetic and they caught an ... Read More

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Google - Nov 4, 2026

Absolutely the rudest service department I ever experienced. They scheduled my service 3 weeks out due to parts which was not in there control to be fair. I called the business day before, confirmed I was good to go for the appointment, all was well. It was hard to get a ride so I dropped my car off the evening before. Called the next day in the afternoon because I hadn't heard anything to find the parts were not there. Never called me, nothing. I never raised my voice one time yet the were not apologetic and they caught an attitude with me because I told them I was coming to get my car. I called the service manager and he never called me back. Not okay to make a mistake and then get indignant about it as if they were the ones that were wronged. Just bizarre and entitled people.

I want to give a HUGE shout-out to Brennan in sales, who was an absolute GEM throughout my car-buying experience! He deserves 5 STARS without hesitation! I also want to recognize Josh, the Service Director, who was extremely nice, understanding, and professional, as well as John the service guy......I truly appreciated their willingness to listen and take the time to address my concerns. They deserve 5 STARS as well! As for the service department writer, I'm going to give him another chance and hope that my next experience reflects the level of customer service I would expect when purchasing and ... Read More

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Google - Oct 30, 2026

I want to give a HUGE shout-out to Brennan in sales, who was an absolute GEM throughout my car-buying experience! He deserves 5 STARS without hesitation! I also want to recognize Josh, the Service Director, who was extremely nice, understanding, and professional, as well as John the service guy......I truly appreciated their willingness to listen and take the time to address my concerns. They deserve 5 STARS as well! As for the service department writer, I'm going to give him another chance and hope that my next experience reflects the level of customer service I would expect when purchasing and servicing a brand-new vehicle. I believe in giving credit where credit is due, and I also believe in giving people and businesses an opportunity to make things right. Thank you, Brennan, Josh and John! You three made a positive impression, and I genuinely appreciate it!

Mechanic was dismissive when I asked questions and expressed my concerns. The shop was very slow to do the work. Was without my car for days for a minor diagnostic issue. Missed work. Then the work they did perform was very expensive.

First-Time Customer, Last-Time Customer As a longtime Toyota owner, I’ve always traveled to Winchester for vehicle service. I recently discovered, while searching for a replacement battery, that CMA’s Toyota of Martinsburg also had a service center. I was genuinely excited to learn that I could have my vehicle serviced locally. Unfortunately, my first experience was so disappointing that I have no intention of returning. What should have been a straightforward battery replacement turned into a frustrating experience marked by poor communication, inconsistent pricing, and an overall lack of customer-focused service. The experience started poorly from the moment I ... Read More

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Google - Oct 20, 2026

First-Time Customer, Last-Time Customer As a longtime Toyota owner, I’ve always traveled to Winchester for vehicle service. I recently discovered, while searching for a replacement battery, that CMA’s Toyota of Martinsburg also had a service center. I was genuinely excited to learn that I could have my vehicle serviced locally. Unfortunately, my first experience was so disappointing that I have no intention of returning. What should have been a straightforward battery replacement turned into a frustrating experience marked by poor communication, inconsistent pricing, and an overall lack of customer-focused service. The experience started poorly from the moment I arrived. I was the only vehicle pulling into the service bay, and despite several employees being present, no one acknowledged me or explained the check-in process. After waiting, I eventually had to get out of my vehicle to ask what I was supposed to do, only to be told to get back in my car and wait for a service advisor. I don’t expect employees to abandon their responsibilities to greet me immediately, but a simple acknowledgment and direction would have gone a long way. The pricing experience was equally frustrating. I was initially quoted $450 “out the door,” only to later receive a written estimate of $504 and ultimately pay $486.18. I had to request the written estimate multiple times, and even then, it lacked a breakdown of parts and labor. When I questioned the discrepancies, I was told the original quote did not include taxes or shop fees, which contradicts the meaning of “out the door.” While the dollar difference was relatively small, customers should be able to rely on the estimates they receive. Communication throughout the service process was also lacking. I had to initiate contact for updates on my vehicle, and after paying, I had to ask where my car was. There was also no meaningful review of the multipoint inspection results. When I asked about a flagged finding, the service advisor indicated that she was “just the middleman” and couldn’t adequately explain it. I don’t expect a service advisor to be a mechanic, but I do expect someone to explain the findings or connect me with someone who can. Beyond these specific issues, the general attitude and interactions throughout my visit left much to be desired. I never felt particularly welcomed or valued as a customer. Even the apologies for the pricing confusion felt more dismissive than reassuring. Rather than feeling confident that my vehicle and concerns were being handled professionally, I found myself on guard throughout the experience. What makes this particularly disappointing is that I wasn’t even aware this service center existed until recently. Discovering a local alternative to my usual dealership should have been a welcome convenience. Instead, one routine service visit was enough to convince me to continue making the drive to Winchester. First-time customer and last-time customer. I came in hoping to find a convenient, dependable local service center and left with no desire to return. A disappointing missed opportunity to earn a long-term customer.

6 days after buying a used truck we had to replace Starter, thermostat, ECT They offered “ to look at it no cost “ but couldn’t promise they would fix … even tho we bought the extended power train warranty

If you are talking about the sales team, always 100% as promised and so pleasant. Service is great with one person over 15 years not OK. Most are lovely.

We traveled 11/2 hours to buy a vehicle from CMA Martinsburg.Our Salesman Matt really had our best interests in mind.He asked questions about our needs.Was also quick to answer texts and provided excellent service.We will definitely be back!!

MIKE MCDONALD IS THE MAN!!! My son found a '21 Toyota Tundra 1794 Edition online on CMA's website. Made a phone call to check availability and luckily Mike Mcdonald answered my call!!! I requested a few pics/vids of the undercarriage of the Tundra and Mike did not hesitate!!! We made the 1 hour and 45 min drive to Martinsburg WV from York PA. Mike was a straight forward and honest salesman that put ZERO pressure on us to make a sale. He answered all of our questions and if he didn't know the answer.... he got the answer. All I can ... Read More

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Google - Oct 10, 2026

MIKE MCDONALD IS THE MAN!!! My son found a '21 Toyota Tundra 1794 Edition online on CMA's website. Made a phone call to check availability and luckily Mike Mcdonald answered my call!!! I requested a few pics/vids of the undercarriage of the Tundra and Mike did not hesitate!!! We made the 1 hour and 45 min drive to Martinsburg WV from York PA. Mike was a straight forward and honest salesman that put ZERO pressure on us to make a sale. He answered all of our questions and if he didn't know the answer.... he got the answer. All I can say is this.... if you want a salesman that pays attention, offers honesty, bends over backwards to help and doesn't stand in your back pocket while checking out the vehicle.... ASK FOR MIKE MACDONLD! If the need ever arises for another vehicle... I'm checking CMA's Inventory and asking for Mike Mcdonald!!! Thnx Mike!!!!

Excellent oil change cabin filter

Great service only complaint is they didnt take the trash out of car

As always, we were serviced with professional and courteous workers.

Everything went great and Miles was a very helpful salesman when purchasing our new Tacoma. Would highly recommend him to family and friends.

Fast service Excellent help. Great customer service. Workmanship great

I scheduled an appointment a full week in advance for a specific part to be replaced, and the shop knew exactly what service I was coming in for. When I went in the morning of my appointment and asked whether they even had the part, I was told no and that I “might want to reschedule.” I live an hour+ away mind you. What was the point of scheduling an appointment a week ahead of time if the part needed for the scheduled service was never ordered or available? I was then told they could have it the next day, ... Read More

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DealerRater - Oct 5, 2026

I scheduled an appointment a full week in advance for a specific part to be replaced, and the shop knew exactly what service I was coming in for. When I went in the morning of my appointment and asked whether they even had the part, I was told no and that I “might want to reschedule.” I live an hour+ away mind you. What was the point of scheduling an appointment a week ahead of time if the part needed for the scheduled service was never ordered or available? I was then told they could have it the next day, which makes it even more frustrating because it seems like this could have easily been handled before my appointment. On top of that, when I asked if I could simply purchase the part and have it installed elsewhere, I was told I couldn’t because it was being replaced under warranty. I called another location in the area and they were able to simply explain that they don’t keep the part in stock but could order it. Very frustrating experience and poor communication. If a customer schedules a specific repair in advance, the necessary part should either be available for that appointment or the customer should be contacted beforehand instead of finding out after showing up.

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Kristen Golden was very attentive and provided excellent customer service. The car had a recall on the backup sensor.

Very friendly group. Will return for service in the future if needed to.

Surprisingly fast and easy place to purchase a car! Very responsive and without the dealer games I've experienced at other dealerships. They will offer you add-ons like other dealers, but they do not pressure you or play games. Arman answered my questions directly without trying to spin things around. He was very knowledgeable, transparent, and honest about the car I was interested in. Since I was coming in from 2 hours away, he sent me a video walkaround and inspection of the vehicle so that I could see things in real time. He even had a service technician take a ... Read More

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Google - Sep 30, 2026

Surprisingly fast and easy place to purchase a car! Very responsive and without the dealer games I've experienced at other dealerships. They will offer you add-ons like other dealers, but they do not pressure you or play games. Arman answered my questions directly without trying to spin things around. He was very knowledgeable, transparent, and honest about the car I was interested in. Since I was coming in from 2 hours away, he sent me a video walkaround and inspection of the vehicle so that I could see things in real time. He even had a service technician take a look at the vehicle to answer one of my questions before I arrived. I would highly recommend this dealership to my friends and family. My experience here makes me want to buy all future cars from Arman. This is what a car buying experience should be like in 2026. Some dealers just don't get it and are living in the past. These guys know how to be a reputable and respectable dealership.

Always nice and personable people way better than Winchester or warrenton!

I traded in my 2024 Corolla hybrid for a 2026 RAV4 hybrid, Maddison is who helped me, she was amazing! Very kind and super helpful! She got me an amazing deal! I highly recommend this dealership and Maddison!

Easy to make an appointment, fast and courteous service!

The CMA Toyota team worked very hard to get me the deal that I wanted. Shout out to TJ Cromwell and the team for making it happen! Their process flows are smooth and efficient. No sitting around at the dealership for hours on end with back-and-forth between the sales team, the manager and you. They’re all about purchasing at your own pace.

I had my appt time wrong by 1/2 hr- they went ahead & took me. (+) I was a bit upset that no one told me when scheduling that this recall/software update could take 2 - 2 1/2 hrs, as I was told when I got there; however, long story short, it only took an hour- so glad I didn’t get a ride after all. So was very pleased with that. Staff is on point in the bay & able to answer ?s. Knowledgeable.

Is it scheduling efficient in and out on service? Very clean, well set up waiting. Area.

My wife and I had a great car buying experience. Our sales person Raul was personable and business like. A good test drive, return to the dealership (CMA Toyota in Martinsburg, WV) and negotiated the terms of sale to our satisfaction. A thoroughly enjoyable vehicle purchasing experience!

The sale guy was really nice

Great service , friendly people and the service didn't take long.

Everyone was very professional and friendly. My vehicle was completed within the timeframe I was told and they have an app that allows you to track their progress. I have 2 minor complaints. The app never indicated that my vehicle was ready. It stated they were still doing finishing touches. The second complaint was that they left the plastic on the seat and the paper mat on the floor. After taking my truck to another dealership for very poor service, I greatly appreciated my CMA experience.

I like to thank Allyssa for helping me get my Corolla Hatchback. She made it easy and stress-free for me buying my first car.

Very polite, professional. Explain costs well. Communicate, but don't pressure

Awesome customer experience

My sales representative Nick was very courteous and patient and detail oriented about my purchase. He's a great asset to your company

The service was good but the prices almost doubled from my last visit. Jumping from 65 to 110 is not cool. I don't think I will visit them next time.

Friendly, great communication, and excellent wait time during service.

Very professional and friendly. Help me through the whole process of buying a car.

Everyone was kind and professional. Not very often do you find such a clean garage. Would recommend them to anyone. and with Toyota care it was free.

Excellent service, with a new vehicle I just want to make sure all services are documented.

I had a great trade in & car buying experience here - Allyssa kept me posted on a vehicle in transit, took great care of me from start to finish and was a pleasure to work with. No pressure sales, and a fair price for my trade in - I highly recommend working with her! ⭐️⭐️⭐️⭐️⭐️

OMG!!! Ya'll better run not walk over to CMA to get your next new vehicle purchase, I was shot down at another dealership, and I was so disappointed, but when I met David Boone, he promised he would work out for my day to be more special, he was correct! I went through the process so seamlessly, so professional, Sales manager Keith Barrow pulled out all the stops to work out the best deal possible, and personal to me, that's makes the difference in making the harder choices, so shout out to Keith for taking his personal time ... Read More

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Google - Sep 8, 2026

OMG!!! Ya'll better run not walk over to CMA to get your next new vehicle purchase, I was shot down at another dealership, and I was so disappointed, but when I met David Boone, he promised he would work out for my day to be more special, he was correct! I went through the process so seamlessly, so professional, Sales manager Keith Barrow pulled out all the stops to work out the best deal possible, and personal to me, that's makes the difference in making the harder choices, so shout out to Keith for taking his personal time to make sure I got the best deal! I cannot thank them all enough for staying over after closing and making sure I drove home in my new beautiful car! Outstanding performance by the CMA team! Thank you so very much! Rose~

Beware of con artists because this company loves to scam its customers and not honor their warranties!!!!! My wife has a Chevy Equinox and I'm helping her out because the engine is gone after this company supposedly fixed the turbo and she still owes 17k on this 2022 suv. So now we're stuck with a 17k dollar piece of junk scrap metal in our driveway.

Literally have the worst attitudes. Very inconsistent behavior/information from each employee. Basically had to sell myself the car - legit adding up numbers by myself, got the car transferred from another shop to sell from their shop by myself. They literally wouldn’t go get it after I told them that’s the car I want and they told me I had to come check in hand for a vehicle I didn’t get to see in person. But I did and ended up having the most expensive issue wrong with it. Ended up paying out the ass 1400+ dollars ... Read More

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Google - Sep 3, 2026

Literally have the worst attitudes. Very inconsistent behavior/information from each employee. Basically had to sell myself the car - legit adding up numbers by myself, got the car transferred from another shop to sell from their shop by myself. They literally wouldn’t go get it after I told them that’s the car I want and they told me I had to come check in hand for a vehicle I didn’t get to see in person. But I did and ended up having the most expensive issue wrong with it. Ended up paying out the ass 1400+ dollars to fix this issue multiple times after being told it wasn’t covered under warranty. Until later I decided to call the claims team myself and they found a warranty coverage for me and had my vehicle taken care of free of charge. The lady on the phone was even surprised they never told me about this warranty after two months of me calling this exact dealership to question a warranty.

You deserve zero stars because there was no real service The tires were rotated. You were supposed to check all fluids and top them off. None of that was done. Radiator is low washer fluid is low. Brake reservoir is low.

They have horrible customer service

My adviser Sean 5 stars as always. As for your service team who answers calls always seem to never have information when requested and ALWAYS transfers you to a phone that goes to voicemail. My car is my only vehicle so today upon completion I called and asked if shuttle pick ups were running. The girl had no idea and instead of putting me on hold to find out so I could pick up my car she sends me to a phone that's rings until it goes to voicemail. I then tried to call service back multiple times and my ... Read More

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Google - Aug 10, 2026

My adviser Sean 5 stars as always. As for your service team who answers calls always seem to never have information when requested and ALWAYS transfers you to a phone that goes to voicemail. My car is my only vehicle so today upon completion I called and asked if shuttle pick ups were running. The girl had no idea and instead of putting me on hold to find out so I could pick up my car she sends me to a phone that's rings until it goes to voicemail. I then tried to call service back multiple times and my phone calls went unanswered. I had to pay additional cost to Uber to collect my car. This was very frustrating and felt like the customer service was 0 stars. I never should have been transferred to a voicemail to find out if you shuttle service was running and if they could pick me up to pick up my vehicle. Very disappointed.

Went in for a transmission flush service and was giving a price of $339.95 And then find out the service was $201.52. But I was still going to be charged a $339 price. I was told the $201 is labor and $140 is for fluid when it clearly states up to 10 quarts of fluid on the quote so I cancel my transmission fluid service. Very disappointed, felt like I was getting taken advantage.

Had a 3pm appointment didn’t get done till 6pm. Alignment not complete due to rust which I knew may be a problem, but instead of updating me that there was an issue they pressed on with other methods and charged me double what the alignment cost. The little bit they could complete actually made my car pull worse than it did prior to the appointment.

Brought in my car to change the tires on it at 9. Was left waiting inside for 4 hours before they updated me saying I still had another hour to go. They could’ve let me know after the first hour that the two hour task was gonna take five so I could get my kid out of there and go somewhere else while they worked on it.

Five hour wait time for a full tire change instead of the projected one to two hours the staff relayed to my husband. Very disappointed because this resulted in my husband and daughter being stuck there for three hours more than anticipated. If we would have known it would take that long, we would have made plans for just dropping off the vehicle.

I have been a customer for about three years now. We have purchased two vehicles at CMA and have had them both serviced there. However, I was very disappointed with my visit today. I scheduled a 60K service with the service person on the phone. I dropped off my car last night and put the 60 K note on the night drop envelope. I tried calling several times today to check on the status of the car and could not get anyone and left several messages. When I picked the car up, it only had an oil change and tire rotation ... Read More

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Google - Aug 1, 2026

I have been a customer for about three years now. We have purchased two vehicles at CMA and have had them both serviced there. However, I was very disappointed with my visit today. I scheduled a 60K service with the service person on the phone. I dropped off my car last night and put the 60 K note on the night drop envelope. I tried calling several times today to check on the status of the car and could not get anyone and left several messages. When I picked the car up, it only had an oil change and tire rotation done. This will necessitate another trip to get the transmission service done at a later date. I usually do a service where I wait for the car and this will be the last time I drop it off. I will always wait, so I know the right service is done. Also, get rid of the redundant annoying AI voice that you use. You already have a phone prompt that tells you to hit the number 1 to get the service team. You don’t need the AI to do what I just did by hitting the number 1. That human element is still what people like about their experience with their dealership.

Tires weren't rotated or air filled for the 20,000 mile service. Unsure if any of the services were done.

When I make a 7am appt, and tell you I'm waiting, I'm not expecting a simple oil change to take 1 hour and 15 minutes. This is always the case here. I bought the truck here when it was still Miller's. The service department is no longer convenient or very friendly.

If i could give this place zero stars i would. My fiancee took my four runner in for inspection today and a tech named Shawn said it would fail for window tint alone. Excuse me? That is FACTORY TINT, yes i am the ONLY owner that truck has ever had and i bought it off the lot with 10k down. I have never altered anything on that truck other than putting on the cross bars or some stickers on it. Shawn then dared to accuse me of altering the tint saying its not factory yet my truck passed inspection there ... Read More

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Google - Jul 14, 2026

If i could give this place zero stars i would. My fiancee took my four runner in for inspection today and a tech named Shawn said it would fail for window tint alone. Excuse me? That is FACTORY TINT, yes i am the ONLY owner that truck has ever had and i bought it off the lot with 10k down. I have never altered anything on that truck other than putting on the cross bars or some stickers on it. Shawn then dared to accuse me of altering the tint saying its not factory yet my truck passed inspection there not two years ago. The even funnier part is he cant find who originally inspected my vehicle but I have the original paperwork that says who. Not my fault this company is too lazy to put a state inspectors name on the paperwork now. I have been bringing both of my vehicles there and you lost all of my business today by accusing me of altering stock tint on my truck. I am also going up the corporate ladder because how is your general manager and your service manager both on vacation at the same time and i cant talk to someone higher than a service technician? I have original videos, original paperwork, and the original sicker to show that tint was never altered. I hope to god corporate sees this post so they know what kind of unprofessional service low level manager named shawn sheffler.

Terrible experience. These guys refused to sell me a truck saying it was on hold without a deposit. CMA is the worst to buy from. Managers say they will call in 10-15 min sitting waiting over 3 hours for a call back never got one. This place should be ashamed. This CMA is Cma sold a truck 9ut from under me in the past said its first come first serve. Do not buy here. Go to another dealership. Spent all day dealing with this BS I will definitely reach out to the branch manager

Horrible place to purchase a car. My girlfriend purchased a 2019 Kia Forte a few years ago and nothing but issues with it from the start. First check engine light came on for transmission problems within the first 30 days. The dealership didn't want to fix the problem then had the car forever gave her a piece of junk loaner car. Took forever to figure out the problem then again within months check engine light on for crank sensors cam sensors. I fixed all that out of pocket. Then again check engine light on again car was a complete lemon from ... Read More

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Google - Jul 2, 2026

Horrible place to purchase a car. My girlfriend purchased a 2019 Kia Forte a few years ago and nothing but issues with it from the start. First check engine light came on for transmission problems within the first 30 days. The dealership didn't want to fix the problem then had the car forever gave her a piece of junk loaner car. Took forever to figure out the problem then again within months check engine light on for crank sensors cam sensors. I fixed all that out of pocket. Then again check engine light on again car was a complete lemon from day one. Now I'm being told it needs a complete engine replacement and she is stuck with the cost of this. I would never buy a car from here unless you have it inspected first. She did not want the Kia to begin with but was pressured into buying it. CMA does not stand by their vehicles and their sales because once you buy a car they just do not care.

I have waited a couple months to write this.. I brought my car in for a service and paid extra for a few cleanings, etc. paid around $3400. Picked up my car and it's sputtering and stalled out. I drive it back and they give me some bogus "you need a new sensor" story. I needed my car so I pay an additional $500 for a sensor. Thinking things over, I realize the issue was something they did or didn't do during the original service and then charged me for their mistake. I have been reluctant to return ... Read More

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DealerRater - Jul 2, 2026

I have waited a couple months to write this.. I brought my car in for a service and paid extra for a few cleanings, etc. paid around $3400. Picked up my car and it's sputtering and stalled out. I drive it back and they give me some bogus "you need a new sensor" story. I needed my car so I pay an additional $500 for a sensor. Thinking things over, I realize the issue was something they did or didn't do during the original service and then charged me for their mistake. I have been reluctant to return for any more service because, well it's obvious why I wouldn't want to. The whole experience was so disappointing.

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I called on a Saturday morning (6/27) to see if there were any appointments available. There weren’t, but the lady in the service dept said that during the week would be fine, and I took a 4:00 appt. I asked if it would take long, as my work commute is quite long. She said “oh, you’ll be in and out in no time” I rush there from work and get told “a tire rotation is base an hour to an hour and a half. I complained that if I was told that on the phone, I wouldn’t have taken ... Read More

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Google - Jul 2, 2026

I called on a Saturday morning (6/27) to see if there were any appointments available. There weren’t, but the lady in the service dept said that during the week would be fine, and I took a 4:00 appt. I asked if it would take long, as my work commute is quite long. She said “oh, you’ll be in and out in no time” I rush there from work and get told “a tire rotation is base an hour to an hour and a half. I complained that if I was told that on the phone, I wouldn’t have taken the appt. Over an hour goes by and the service person checks on my vehicle. At an hour and a half my car gets brought up but no one gives me paperwork or keys. They’ve definitely lost a service customer. Very rude!!

EDIT TO MY ORIGINAL POST: I highly recommend NOT buying a used vehicle from this dealership. Unfortunately, my experience completely changed after purchasing the vehicle. I had the car for less than 90 days before discovering that the transmission was having serious problems. Considering how quickly such a major issue came up after the purchase, I was extremely disappointed with the condition of the vehicle I was sold. What also stood out to me was that the dealership called me repeatedly for about three weeks after I purchased the vehicle. At the time, I didn’t think much of it, but ... Read More

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Google - Jun 23, 2026

EDIT TO MY ORIGINAL POST: I highly recommend NOT buying a used vehicle from this dealership. Unfortunately, my experience completely changed after purchasing the vehicle. I had the car for less than 90 days before discovering that the transmission was having serious problems. Considering how quickly such a major issue came up after the purchase, I was extremely disappointed with the condition of the vehicle I was sold. What also stood out to me was that the dealership called me repeatedly for about three weeks after I purchased the vehicle. At the time, I didn’t think much of it, but looking back after experiencing transmission problems so soon after the sale, the repeated calls felt unusual and raised concerns for me. My original review was positive because the purchasing process itself went smoothly. Arman was helpful, informative, and motivated throughout the process. He answered my questions and made the buying experience feel stress-free at the time. However, a smooth sales experience does not make up for having a major mechanical issue with a used vehicle less than three months after buying it. Based on what I experienced after the sale, I would personally not recommend purchasing a used vehicle from this dealership I had a great experience purchasing my vehicle. Arman was helpful, informative, and motivated throughout the entire process. He took the time to answer my questions, made sure I understood my options, and helped make the car buying experience smooth and stress free. I highly recommend both Arman and the dealership to anyone looking for a new vehicle!

Wasted time and money. Very friendly over there but after almost 3k in parts and labor, the exact problem persist with my toyota(ABS). Its an 08 so kinda old but I basically gave them almost 3k and got nothing in return. The first time I had vehicle looked at they never did a diagnostic and blamed miscommunication on an “advisor” that was let go the day before I picked up my vehicle. Had an actuator/accumulator replaced “your car is fixed” . Problem still present after engine cycles and codes returned. Second visit diagnostic was complete “problem” found and replaced yet ... Read More

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Google - Jun 20, 2026

Wasted time and money. Very friendly over there but after almost 3k in parts and labor, the exact problem persist with my toyota(ABS). Its an 08 so kinda old but I basically gave them almost 3k and got nothing in return. The first time I had vehicle looked at they never did a diagnostic and blamed miscommunication on an “advisor” that was let go the day before I picked up my vehicle. Had an actuator/accumulator replaced “your car is fixed” . Problem still present after engine cycles and codes returned. Second visit diagnostic was complete “problem” found and replaced yet another actuator on the ABS side so another 1200 ballpark “your car is fixed” . Problem still remains. Immediately took it back to toyota didn't say anything they pulled it in and diagnosed yet again. This time we found another part based off the “same exact code”and it will “fix the car for sure”. Gonna cost another 1500. I declined and asked for public record information regarding phone calls with dealership. Got questioned about it and then never heard back.

Disappointed that I had to pay $20 for a paper floor mat and a thin plastic seat cover. Seems like that should be complimentary for good customer service.

It is imposible to soeak with anyone by phone. It seems that technician cut and paste inspection numbers. In December my brakes were at "4" (replace soon) for both front & back. Now in June they are at "7" (excellent condition). So just how much brake life I have left is unknown. We even ask / told service manager it might need to be done at this service.

I purchased my Prius 18 months ago. I was shown just the basics of the screen and in a hurried manner. I have had all of my service at the dealership. The owners manual seems to be a translation because it is not clear. When I ask for questions the employees don’t know the answer and tell me to explore the screen or watch a you tube video. None of the videos were produced by Toyota. This is very disappointing when the staff doesn’t know the answer.

Service department is horrible. Had a 7am appt for oil change and recall they said max 3 hours my car wasn’t done till 230 and that was after calling at 1 and they had just started working on it not to mention they are hard to get ahold of and when you do they put you on hold for a long period of time

Service department is terrible it has taken me 20 minutes to get through to someone for them to put me on hold for over 10 minutes I am still on hold I dropped my car off at 7am for oil change and recall that they said would take a max of 3 hours it’s been over 6 and they are just now starting to work on it. Horrible customer service!!!!

They stole my catalytic converter they also drained my battery once I got home. On top of that the manager yelled at me once I confronted him about it. By far one of the worse dealerships ever and I strongly STRONGLY recommend you go ANYWHERE ELSE

I brought my 4Runner in for routine service with the clear intention of buying out my lease. Despite stating this upfront, the salesperson persistently tried to redirect me toward purchasing a Highlander. While I agreed to look since I had time, there was only one available—wrong color and a hybrid, neither of which I wanted—and no effort was made to offer an option that I may have even considered. After I declined the price that was offered for my 4Runner and the Highlander, the financing process for my 4Runner began, but partway through, I was presented with a ... Read More

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Google - Apr 20, 2026

I brought my 4Runner in for routine service with the clear intention of buying out my lease. Despite stating this upfront, the salesperson persistently tried to redirect me toward purchasing a Highlander. While I agreed to look since I had time, there was only one available—wrong color and a hybrid, neither of which I wanted—and no effort was made to offer an option that I may have even considered. After I declined the price that was offered for my 4Runner and the Highlander, the financing process for my 4Runner began, but partway through, I was presented with a higher offer than the original one. I declined again, and at that point, the tone of the interaction noticeably shifted. The professionalism and courtesy I initially experienced were replaced with a dismissive and pressured approach. As I finalized the paperwork, I was repeatedly pushed to purchase add-ons, like an extended warranty and gap insurance. When I declined, the comments became inappropriate and off-putting. I was warned about costly electrical issues in a way that felt more like a scare tactic than helpful advice. When I declined gap insurance, the representative rolled his eyes, questioned my understanding of what gap coverage was and made an unprofessional remark about hoping I wouldn’t be in an accident and total my vehicle. As a customer since 2012 , I was disappointed in the lack of respect and professionalism. Overall, this experience has left me extremely dissatisfied. I will not be returning.

I absolutely hate being shuffle to different cashier spots now that the dealership is CMA. The staff and procedures when it was Apple Valley Toyota were much better! I paid $100 for an oild change and my maintenance button wasn't even reset. I believe it took 45 minutes to an hour just to pick my car up!

Bought a used truck from them, ever since they have not answered their phones, and the finance manager always has an attitude whenever I I spoke with him at the finance office when buying the vehicle and then when I asked him questions about the warranty. Truck’s transmission is slipping and I can’t get it in for warranty work since the service advisor won’t answer his phone. I’d recommend not buying a used car here. They sell faulty vehicles knowingly and do not back their warranty.

I would not recommend purchasing a used vehicle from this dealership. I bought a 2014 Chevy from them on DEC 31, 2025. It was $5K over KBB, but had very low miles and was overall in visually good shape. My salesperson, Alyssa, was AMAZING, but that's about it. About 5 days later I noticed a heavy exhaust smell. I contacted them and was told to just keep driving the vehicle, and to follow up. Well, of course the smell didn't go away, so I contacted the Service Dept. again JAN 9, 2026. But by this time the car was also smoking under the hood ... Read More

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Google - Apr 13, 2026

I would not recommend purchasing a used vehicle from this dealership. I bought a 2014 Chevy from them on DEC 31, 2025. It was $5K over KBB, but had very low miles and was overall in visually good shape. My salesperson, Alyssa, was AMAZING, but that's about it. About 5 days later I noticed a heavy exhaust smell. I contacted them and was told to just keep driving the vehicle, and to follow up. Well, of course the smell didn't go away, so I contacted the Service Dept. again JAN 9, 2026. But by this time the car was also smoking under the hood and leaking oil all over my garage. Each time I tried to tell them that there was something wrong with the car, I was brushed off and told to keep driving it. Finally in late MARCH, after 2 in-person visits back to the dealership I got them to agree to look at it. As it turned out, the car has OIL LEAKS, an EXHAUST ISSUE, and a TRANSMISSION issue that they have yet to fully explain to me. Luckily I purchased a warranty that will cover some repairs, but the Service Mgr. is currently refusing to order the parts or do the repairs for the supposedly non-covered issues without trying to charge me out of pocket for them! My issue is that these problems should have been discovered and repaired PRIOR TO them choosing to sell it above KBB, especially the oil leaks and exhaust system issue. I haven't received an apology or any reassurance that CMA is going to make this right. It's now APRIL and my vehicle still hasn't been repaired. They can't even give me an update on if the parts were ordered. Even worse, they're using the excuse that they're understaffed and already have several other vehicles they need to get to first. Their slogan "Owners just care more" is far from the truth, because none of the people I've spoken to in the Service Dept. seemed to care that the vehicle I was sold is not in tip-top shape. I won't purchase from them again.

I would not recommend purchasing a used vehicle from this dealership. I bought a 2014 Chevy from them on DEC 31, 2025. It was $5K over KBB, but had very low miles and was overall in visually good shape. My salesperson, Alyssa, was AMAZING, but that's about it. About 5 days later I noticed a heavy exhaust smell. I contacted them and was told to just keep driving the vehicle, and to follow up. Well, of course the smell didn't go away, so I contacted the Service Dept. again JAN 9, 2026. But by this time the car was also smoking under the hood ... Read More

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DealerRater - Apr 13, 2026

I would not recommend purchasing a used vehicle from this dealership. I bought a 2014 Chevy from them on DEC 31, 2025. It was $5K over KBB, but had very low miles and was overall in visually good shape. My salesperson, Alyssa, was AMAZING, but that's about it. About 5 days later I noticed a heavy exhaust smell. I contacted them and was told to just keep driving the vehicle, and to follow up. Well, of course the smell didn't go away, so I contacted the Service Dept. again JAN 9, 2026. But by this time the car was also smoking under the hood and leaking oil all over my garage. Each time I tried to tell them that there was something wrong with the car, I was brushed off and told to keep driving it. Finally in late MARCH, after 2 in-person visits back to the dealership I got them to agree to look at it. As it turned out, the car has OIL LEAKS, an EXHAUST ISSUE, and a TRANSMISSION issue that they have yet to fully explain to me. Luckily I purchased a warranty that will cover some repairs, but the Service Mgr. is currently refusing to order the parts or do the repairs for the supposedly non-covered issues. My issue is that these problems should have been discovered and repaired PRIOR TO them choosing to sell it above KBB, especially the oil leaks and exhaust system issue. I haven't received an apology or any reassurance that CMA is going to make this right. It's now APRIL and my vehicle still hasn't been repaired. They can't even give me an update on if the parts were ordered. Even worse, they're using the excuse that they're understaffed and already have several other vehicles they need to get to. Their slogan "Owners just care more" is far from the truth, because none of the people I've spoken to in the Service Dept. seemed to care that the vehicle I was sold is not in tip-top shape.

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Advertised a 29.95 oil change. It actually over $40. I was expecting taxes, but not the “shop fee” that was added. Still a decent price, just dishonest advertising

Service department lies to you about pricing. Doesn’t give you accurate pricing until after the service is complete. Never go here. Never trust them. I was told max $150 for oil change and tire rotation. I was charged $350.

We drove over 2 hours to buy a car from this dealership. We purchased a 2017 GMC Terrain from them less than a year ago. The day we pulled it off the lot we made it half way home and we had to turn around and drive over an hour back to return it to them, because the AC went out in it the same day! They said they had replaced the AC, everything was supposedly great, and they told us cone pick it up. But, just a week later a tire sensor light came on. We were told, "these things ... Read More

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Google - Mar 25, 2026

We drove over 2 hours to buy a car from this dealership. We purchased a 2017 GMC Terrain from them less than a year ago. The day we pulled it off the lot we made it half way home and we had to turn around and drive over an hour back to return it to them, because the AC went out in it the same day! They said they had replaced the AC, everything was supposedly great, and they told us cone pick it up. But, just a week later a tire sensor light came on. We were told, "these things happen". So, we had to put it in the shop to get the sensor replaced. After not having it for even one month we took the car on vacation, and the AC went out again. While on vacation, we had to put the car back in the shop to have the AC looked at. We spent our whole vacation going back and forth with CMA. This time the compressor had went and CMA refused to do anything at all about it. Not even a month after they said they fixed the AC. We hadn't even had the car a month! So, while on our vacation we had to put almost $2,000 into the car. Which was not budgeted in our vacation plans at all. We've not had the car for a year and it has been in the shop repeatedly. More than it's been out. Every time we turn around something needs repaired. We even had to replace the battery because they sold it to us with the wrong battery in it and it just stopped working. It's currently in the shop, (after breaking down on the way to church with our grandbabies in the car with us, in the cold with snow on the ground), for a blown rear oil seal. Which was caused by an exhaust manifold that split in two pieces and a clogged catalytic converter, all of which we had to have replaced. Even though the body shop says it has been that way for a very long time. For years. It was so much build up in the catalytic converter, they couldn't even see through it. We have always done regular maintenance and oil changes in a timely manor on this car. So, because of the latest issues we had to pay out another $2400. We have put so much money into fixing this car up, and again we've not had it even a year. CMA refuses to do anything and we're stuck because we still owe way more than the car is worth. Having not even paid on the loan fir even a year yet. Like most people we certainly don't have the extra money to jeep putting into this vehicle. The worse part is the way they talk to us when we've called to tell them what's happening. To say they lack proper customer service skills, would be the understatement of the decade. Nobody deserves to be treated with the little respect and concern they offer their customers. It's all maddening! If you are thinking about purchasing a car from the Martinsburg, WV CMA, I would highly recommend for your sanity, and your finances that you reconsider and stay far away from this dealership. They sold us a lemon that has required so many repairs, and they absolutely have no remorse for it. It's just sad. By the way, there's another tire sensor light on.

Came for a simple oil change and tire rotation, was told 45 minutes top spent two hours waiting just to taken to check out where the woman could not answer the questions on the service completed. when I asked what was preformed she said everything on the paper and n/c means no charge. Once I read over the paperwork I asked if they really changed my cabin air filter and engine filter as stated and she said yes. I then was told I’m good to go so I went strait to my car to check what was on my ... Read More

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Google - Mar 14, 2026

Came for a simple oil change and tire rotation, was told 45 minutes top spent two hours waiting just to taken to check out where the woman could not answer the questions on the service completed. when I asked what was preformed she said everything on the paper and n/c means no charge. Once I read over the paperwork I asked if they really changed my cabin air filter and engine filter as stated and she said yes. I then was told I’m good to go so I went strait to my car to check what was on my paperwork saying they changed and replace and found a dirty engine air filter and a old dirty cabin air filter, along with over filled new oil from the oil change. Once I found this I walked back inside and to the service advisor and he fallowed me to my car after some time his finding were let me talk to the technician and the tech said oh we don’t have his filters in stock I ordered them. Never was I told that I was strait lied to saying they were already replaced and I was good to go. I also was not made aware that I would need to come back in a week to have my filters then changed out. I’m very upset over this whole situation. I would like to talk to a manager. It is one thing to tell someone that you have to order parts that you don’t have in stock, but it is absolutely absurd to blatantly lie to someone’s face and say work is completed and new. that’s disgracing the company that employs you and has trust in your work.

I dropped my car off at 7:30 in the morning for recalls which I was told would be 2-3 hours. 2 software updates and a brake line replacement. Appointment was scheduled a week in advance. I was provided a ride home and was told that the shuttle would pick me up. Several hours later, I got a call from the service advisor saying that the car wouldn’t be completed today because there were other cars ahead of me and that the car would be ready the following day by noon. Next day noon came and went and never got a call. ... Read More

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Google - Feb 18, 2026

I dropped my car off at 7:30 in the morning for recalls which I was told would be 2-3 hours. 2 software updates and a brake line replacement. Appointment was scheduled a week in advance. I was provided a ride home and was told that the shuttle would pick me up. Several hours later, I got a call from the service advisor saying that the car wouldn’t be completed today because there were other cars ahead of me and that the car would be ready the following day by noon. Next day noon came and went and never got a call. Called at 1:30 and was forced to leave a message. No call back. Called at 4:30 and was told that the car was done. Asked for shuttle and was told that the shuttle driver had gone home for the day. Good thing I didn’t spend $50 on a tire rotation and used that money to pay for an Uber to get to the car dealership. Way to drop the ball CMA.

2 hours for a oil change and tire rotation is WILD.

I would leave a -5 star if I could. I went in there yesterday after going to Younger in Hagerstown. CMA did not have the Camry I wanted so I was going to leave and go back to Younger. Brennan (the sales rep) said they could get that same car from Younger delivered because they trade all the time and it would be $39k out the door. Better price than Younger plus he said it would have their lifetime warranty (and later on showed me the paperwork for the lifetime warranty). Turns out that lifetime is for used cars, not ... Read More

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Google - Feb 12, 2026

I would leave a -5 star if I could. I went in there yesterday after going to Younger in Hagerstown. CMA did not have the Camry I wanted so I was going to leave and go back to Younger. Brennan (the sales rep) said they could get that same car from Younger delivered because they trade all the time and it would be $39k out the door. Better price than Younger plus he said it would have their lifetime warranty (and later on showed me the paperwork for the lifetime warranty). Turns out that lifetime is for used cars, not new. This was around 2pm. At around 6pm they said it was there, came in to sign the paperwork and they tell me “oh we couldn’t get that one we got the same one just without mud-flaps and a door guard. I was like “ok I can deal without those(that was my first red flag)… The car they told me they got from Younger was not the car at all.. it was dark so I don’t not realize it was missing the JBL system as well as the Camera system etc. I go in The next day (today)and the sales Manager just kept telling me “there’s no way younger had one with the upgrades”, I told him “I drove it so yes they do!” And he just kept talking circles and basically saying I was lying. So after going back and forth with him the Younger Sales rep texts me from Younger and states “yes it has everything the JBL, the Camera system and everything for $39k”. Sends me the VIN the CMA manager looks it up and then states “it’s supposedly in transit” (after I told him I drove the damn thing numerous times)… I told them numerous times I want the one from Younger and they told me they got it.. now they will do nothing to make it right.. I will not be buying any other vehicles from any of the CMA’s or buying parts from them… Ultimately it was my fault, everyone says you can not trust a cars salesman and they are right… I don’t buy new cars often and this is one of the reasons… they are always lying or manipulating.. Oh look at the Window sticker.. NOT FROM HAGERSTOWN LIKE IT WAS SUPPOSED TO BE!!.. From Chambersburg!!!

The service department is slow, unorganized and a horrible time suck. I usually go at the time I schedule the appointment but they are always confused and can’t find me because showing up on time is late. Today I went an hour early and still sat for the normal 3 hours. I saw my car and tried to pay, so I could go at about 2:15 into my wait but had to wait the additional 45 min for one person to hand someone else paperwork. This isn’t my first bad experience here, but it will be my last. This was such ... Read More

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Google - Feb 9, 2026

The service department is slow, unorganized and a horrible time suck. I usually go at the time I schedule the appointment but they are always confused and can’t find me because showing up on time is late. Today I went an hour early and still sat for the normal 3 hours. I saw my car and tried to pay, so I could go at about 2:15 into my wait but had to wait the additional 45 min for one person to hand someone else paperwork. This isn’t my first bad experience here, but it will be my last. This was such a bad experience I will no longer getting work done or purchasing anymore cars from here. I’ve bought 3 used and 1 new from here for reference. Also kudos to whatever company you use to pad out your reviews with good ones. No one I know in this area “prefers” this dealer. We just put up with it. CMA is good at other locations, just not here.

Transmission in my 2023 Camry was replaced and doesn’t feel like it did when I bought the vehicle and when I bring it back to tell them, they treat me as if I’m crazy and have no idea what I’m talking about and try to sell me 4 tires that I don’t need. Toyota is going downhill fast, go buy something else. My vehicle has 33k miles and I’ve had nothing but problems. Save yourself the time and energy.